Our Philosophy of Care
Our homes are committed to supporting vulnerable people so that they can continue their lives with dignity and independence and be participating members of their own communities. Because of this, in the first instance, we are committed to meeting the needs of those people for whom we provide care or support. Usually we see no conflict between meeting the needs of our Residents and those of workers. Where such conflict exists, the needs of our Residents must take precedence. The basic principles underlying our support to vulnerable people include:
The care or support worker will assist each individual Resident to exercise, to their fullest potential, personal choice in opportunities and lifestyle. The care or support worker will ensure that the person they provide care or support for is fully involved in decisions about the provision, extent and timing of any care or support, and also over the withdrawal of any service. The duty of the care or support worker is, together with the Resident, to assess situations and needs and identify practical methods of providing services and support to meet those needs, together with the advantages and disadvantages of each method. Those alternatives will be explained to the Resident, including the risks and advantages, the Resident will then be supported to make their own choice, and that choice will be honoured.
Where, for reasons of mental frailty, the person who is being cared for is not able to participate fully in making a choice, due consideration will nevertheless be given to their wishes, so far as these are expressed and practical to implement. We welcome designated advocates in this context. Any information which the service obtains about the Resident's past wishes will be incorporated into the current care plan. The rights of the Resident not to accept care or support workers with whom they are not compatible will be upheld.
Residents will be consulted about daily living arrangements and enabled to participate in discussions about any proposed changes to those arrangements and be fully involved in and fully informed about the individual assessment of their care or support needs. Residents have a right to be involved in a careful and thorough assessment of their needs and wishes, and to be included in the development of the outcome. Our homes’ commitment will be to find the best and most cost effective way of meeting the Resident’s needs and aspirations. Residents will be supported to make informed choices about their future, which should be incorporated into their personal care plans.
Privacy of Residents
The care or support worker recognises the right of Residents to be left alone, undisturbed and free from intrusion and public attention. The Resident also has a right to privacy with regard to both his/her personal affairs and belongings.
Confidentiality of Information
The Resident’s rights to confidentiality must be safeguarded. Care workers will not disclose any personal information about Residents to a third party unless this has been agreed with the Resident concerned. Agreement to disclose information should only be sought if this is for the benefit of the Resident, e.g. for the purpose of assisting in their care.
Access to Information
Every Resident has a right to information about the objectives of their care and a detailed explanation of the service being offered, and a right to see all records relating to them.
Care workers will not discriminate against Residents on the grounds of race, nationality, language, gender, religion and beliefs, age, sexual orientation, or social standing. The care team will not discriminate between Residents who pay directly for their service and those who do not.
Personal Dignity, Independence and Individuality
Irrespective of the severity of their physical difficulties or mental infirmity the Resident’s dignity, independence and individuality will be respected and maintained. Care workers will recognise and respect, regardless of circumstances, the uniqueness of each Resident and their intrinsic value as an individual. Dignity in social care is maintained when each person is valued and treated with respect in all aspects of their daily life, irrespective of their circumstances or level of dependency, and when they have skilled, sensitive care such that enables them to achieve the highest possible quality of life.
Fulfilment of Aspirations
Every Resident has the right to have their social, emotional, spiritual, cultural, political and sexual needs accepted and respected. Residents will be enabled to achieve their potential capacity – physical, intellectual, emotional and social. Individuals will be given support and freedom to realise their personal aspirations and abilities in all respects of daily life.
The Resident will have a regular review of their individual circumstances at which they have a right to be present and fully involved.
The Resident will be fully informed about the range of services provided by the homes.
The Resident will be fully informed about their legal rights, including their rights under the Deprivation of Liberty Safeguards regulations of the Mental Capacity Act 2005.
The Resident will be fully informed in the assessment of their medication needs and to make decisions about their medical treatment whenever possible.
Family and Friends
The Resident will be supported to maintain continued access to family, friends, facilities and the community.
The Resident will be supported to make informal complaints and have them dealt with, and have access to a formal and effective complaint procedure and be supported to be represented by a friend or adviser if they so wish.
Supporting Independence of Residents
The Resident will be supported to take risks to the extent of their own informed opinion. Residents will have the opportunity to think, act and make decisions without reference to another person or unreasonable restriction. This will include the willingness to incur a degree of calculated risk.