What types of care do SCL Care Ltd homes provide?

All three homes provide residential care, support for people living with milder dementia, respite care, day care and end-of-life care. We also support residents with a range of physical and mobility needs, subject to an individual assessment.

​

Do you provide nursing care?

No. SCL Care Ltd operates residential care homes and does not provide nursing care.

 

Do you support people living with dementia?

Yes. All three homes provide support for people living with milder dementia. We assess each prospective resident individually to establish whether their needs can be safely and appropriately met. Our homes are not specialist services for people with complex behavioural or psychological needs associated with advanced dementia.

 

Can someone stay for a short period?

Yes. We offer respite placements, subject to availability and an assessment of the person's needs. This may include a short-term stay following a hospital admission where residential care is appropriate.

 

Do you offer day care?

Yes. All three homes offer day care. Please contact the individual home to discuss availability and arrangements.

 

Can residents with mobility difficulties be supported?

We support residents with a range of physical and mobility needs, including people who require equipment such as hoists, where this can be safely provided. All needs are assessed before admission.

 

Do you cater for special dietary requirements?

Yes. We accommodate vegetarian, vegan, religious and cultural dietary requirements, allergies and medically prescribed diets. Please discuss any specific requirements with the home.

 

Can family and friends visit?

Yes. Visitors are welcome throughout the day, with protected mealtimes. Special arrangements can be made in circumstances such as end-of-life care.

 

Are children allowed to visit?

Yes. Children are welcome to visit.

 

Can relatives bring pets?

Family pets may be able to visit, subject to appropriate arrangements. Please speak to the Registered Manager in advance.

 

Can I arrange a visit before deciding?

Absolutely. We encourage prospective residents and families to visit, look around and meet the team before making a decision.

 

How do I arrange an admission?

The first step is to contact the relevant home. The Registered Manager will discuss the circumstances and arrange an assessment to establish whether the home can meet the person's needs.

 

Do you accept local authority-funded placements?

Yes. Our homes consider privately funded and local authority-funded placements, as well as NHS Continuing Healthcare placements where applicable. Please contact the home to discuss the individual circumstances.

 

What is included in the weekly fee?

The standard fee includes accommodation, meals, laundry, personal care, activities and utilities. Personal toiletries are not included. Additional services such as hairdressing, chiropody and private transport are chargeable.

 

How do I raise a concern or make a complaint?

We encourage residents and families to speak to the Registered Manager in the first instance. If a concern cannot be resolved, or you wish to make a formal complaint, please follow the complaints procedure on our website or ask the home for a copy.