Your Privacy Matters To Us

SCL Care Ltd respects your privacy and is committed to protecting the personal information you share with us. This Privacy Notice explains how we collect and use personal information when you visit our website, contact us through our online enquiry form or otherwise communicate with us about our services. It should be read alongside any separate privacy information provided to residents, prospective residents, employees or other individuals where we process their information in a different capacity.

 

Who We Are

The organisation responsible for the personal information collected through this website is:

SCL Care Ltd
70 Little Oxhey Lane, Watford, WD19 6FW
Company number 03804971

 

For data protection enquiries, please contact Mr Saggar Malde at admin@sclcare.co.uk

 

What Information We Collect

The information we collect through this website is limited to information you choose to provide when contacting us. This may include:

• Your name.

• Your email address.

• Your telephone number.

• The name of the care home you are interested in.

• The nature of your enquiry.

• Any other information you choose to include in your message.

Please avoid including detailed medical information or other sensitive personal information in the general website enquiry form. If we need information about someone's care needs, we will explain how that information should be provided securely.

 

How We Use Your information

We may use the information you provide to:

• Respond to your enquiry.

• Provide information about our homes and services.

• Discuss potential admissions and arrange visits.

• Respond to questions or requests.

• Maintain an appropriate record of correspondence.

• Take steps at your request before entering into a contract or arrangement.

​We do not use the website enquiry form to subscribe people to marketing emails or newsletters.

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Our Lawful Basis For Using Your Information

Data protection law requires us to have a lawful basis for processing personal information. ​Depending on the nature of your enquiry, we may rely on:

• Legitimate interests: for example, responding to an enquiry about our homes and services and managing our communications with prospective residents and their families.

• Steps taken at your request before entering into a contract: where you are making an enquiry about a potential care placement or admission.

• Legal obligations: where we are required to retain or disclose information to comply with the law.

The appropriate lawful basis will depend on the circumstances of the enquiry.

 

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, taking account of our legal, regulatory and business requirements. The applicable retention period will depend on the nature of the enquiry and whether it leads to a care placement or another ongoing relationship.

 

Who We Share Information With

We do not sell personal information or share it with third parties for their own marketing purposes. We may need to share information with service providers who help us operate our website or manage communications, but only where appropriate and subject to suitable safeguards. We may also disclose information where required by law or where necessary to protect the rights, safety or security of individuals.

 

​Keeping Your Information Secure

We take appropriate steps to protect personal information against unauthorised access, loss, misuse or disclosure. You should avoid sending confidential medical information or detailed care records through the general website enquiry form.

 

Your Data Protection Rights

Under data protection law, you may have the right to:

• Request access to the personal information we hold about you.

• Ask us to correct inaccurate or incomplete information.

• Request erasure of personal information in certain circumstances.

• Ask us to restrict how we use your information in certain circumstances.

• Object to processing where we rely on legitimate interests.

• Request the transfer of information you have provided to us in certain circumstances.

• Withdraw consent where we rely on consent as the lawful basis for processing.

These rights are subject to certain conditions and exemptions. To exercise a right or ask a question about how we use personal information, please contact our nominated data protection contact using the details above.

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Making a Complaint

If you have concerns about how we have handled your personal information, please contact us in the first instance so that we can look into the matter. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator. The ICO website is https://ico.org.uk/

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Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our practices, legal requirements or website arrangements. The latest version will be published on this page.