Since April 2009 our care homes are regulated by the Care Quality Commission (CQC). CQC are the independent regulator for all health and social care services in England, whether they are provided by the NHS, local authorities, private companies or voluntary organisations. They also protect the rights of people detained under the Mental Health Act. Throughout their work they make sure that the voices of people who use health and adult social care services are heard.
Our homes are normally inspected by CQC at least once per year and during these inspections our homes must provide evidence that they are meeting the standards expected. The care regulators may also carry out additional unannounced inspections at any time.
Following an inspection, our homes receive an inspection report, which provides a summary of how the inspection was carried out, what was inspected, whether the service met the standards expected and the outcome of the inspection. You may view a copy of each home’s most recent inspection report under the Our Homes pages, or ask to view a copy at the home.
The Care Quality Commission can be contacted in the following ways:
Care Quality Commission
Newcastle upon Tyne
CQC are not able to investigate individual complaints but they would like to hear about your experiences. They would encourage you to seek a local resolution with your home.