Visiting

Visits are special times for our residents, and we encourage family and friends to keep in regular contact and visit as often as they want. We also welcome your involvement in your loved one’s care – keeping you up to date on their health and wellbeing and on any changes to their care.

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​Visits are a wonderful opportunity for our residents to spend quality time with the important people in their lives. You’re welcome to visit our care homes throughout the day. We do, however, protect mealtimes so that around the clock (although we suggest you visit between 9.00am and 9.00pm). Try to plan your visits around your loved one’s daily routine so that you both get the most out of them. It’s a good idea to avoid times when your loved one likes to rest or sleep, when they will be eating, and when they’re receiving specific therapies or treatment.

 

We recognise that there are circumstances when families need additional flexibility. Where a resident is approaching the end of life, for example, we will work with relatives to make arrangements for them to spend time with their loved one, including overnight visits where appropriate.

 

Stay Informed

As their next of kin, we’ll keep you fully up to date on the health and wellbeing of your loved one, and let you know if any changes to their care are needed. You can also ask to speak to their main carer or the manager at any time. We also provide updates by email and through our quarterly newsletter.​